This section describes the skills and knowledge and their level required for this unit

Required skills

analyse and implement response to information

appreciate different cultural and social practices

back up security systems

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner when sending and relaying information

comply with relevant legislative and regulatory requirements

estimate and calculate resource and equipment requirements

evaluate and interpret information

identify and diagnose faults or deficiencies in operation of security systems

interpret security codes and alarm signals

operate and maintain a range of security systems and equipment

prepare and present written and computerbased information

prioritise work tasks and maintain schedules

Required knowledge

appropriate information responses

communication terminology approved company greeting call signs codes signals phonetic alphabet

emergency procedures

local hazards and environmental threats

operational principles and functions of security systems and equipment

principles of effective communication

procedures for finding faults maintenance and repair of equipment

product knowledge for security systems

relevant legislative provisions including Occupational Health and Safety OHS and licensing requirements evidence privacy confidentiality trespass use of force arrest and operational legislation such as firearms and prohibited weapons

reporting documentation requirements and processes

roles and responsibilities of emergency and support services

routine problem solving strategies

security risk assessment methods

systems backup procedures

verification requirements for assessing authenticity of received information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

formulating and implementing responses appropriate to the situation based on existing information

varying operational plans as required to meet changing circumstances and information

interpreting and verifying authenticity of conveyed information and carrying out consistent and accurate inputting of data using a standardised style and format

maintaining operational efficiency and effectiveness of security systems and equipment

promptly identifying and arranging remedial actions for actual or suspected faults and malfunctions in security systems and equipment

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Security systemsmay include:

Sourcesmay include:

Companion monitoring systemsmay include:

Responsesmay involve:

Riskrelates to:

Security risks may relate to:

Relevant personsmay include:

Documentationmay include: